Cisco Call Manager, IPT & Unified Communications
Voice applications are critical to any organisation. The initial stages of IPT implementations are key to ensuring the right environment for ongoing delivery and support.
Supporting converged voice data and applications environments is a growing market concern. Delivering against customer requirements to drive cost efficiencies, increase user productivity and derive business value can create challenges for the services provider.
The Service We Provide
Integral focus on detailed planning and documentation and will work with you and your internal technical teams (if and where required) to define current or required configurations and identify potential risks to achieving objectives. We will produce detailed plans for system design or migration requirements. All of this will be fully documented to support the highest quality of service going forward.
We provide the full range of services from design and consultancy to implementation and support, whether on an existing Call Manager Solution, an upgrade or a brand new installation. We can offer complete solutions irrespective of you current situation. Whether you are implementing a new site or migrating from a POTS (plain old telephony system) environment, we deliver a full installation service including consultation and planning based on your requirements.
We can also look at capacity planning and compatibility issues to ensure a seamless and smooth implementation and through our robust Project Services capability we are also able to deploy the defined solution from basic handset rollout projects to specialised software and hardware implementations.
For solutions that are already implemented, we can work with you to plan and implement both software and hardware upgrades as well as extensions to current solutions such as additional sites and increased user volumes.
Additionally, our Integrated IPT support provides a comprehensive, high quality solution to supporting converged environments. We work with our partners to design support solutions that reflect the key business drivers that customers face to ensure best value now and continuous improvement over time.
Our Experience
Integral have a proven track record of advising, installing and maintaining Cisco Call Manger systems to time and to budget.
Our knowledge base in Cisco Call manager has come from a diverse range of vertical sectors, including financial, retail, heavy industry, insurance, transportation and the service sector.
With the individual configuration offered by IPT Technology, support for the user is vital to the successful achievement of increased productivity objectives. Integral’s comprehensive support solution offers a cost effective, efficient solution to user support requirements.
From routine password resets and simple MACs (Moves and Changes) to establishing FAQs (Frequently asked Questions) to drive cost efficiencies, we offer a service measured on key performance indicators such as time to answer and first fix resolution. Our Tier 2 technical team is co-located with our service desk analysts to provide additional technical support when required. This enables a higher than average delivery of first call resolution. This methodology drives us to focus on enhancing the User Experience.
Benefits to installing Cisco Call Manager
- Extend video capabilities to your employees through a single, unified communications infrastructure from the desktop to TelePresence rooms.
- Simplify voice systems with unified communications to cut costs and dramatically streamline provisioning and maintenance.
- Build productivity with comprehensive unified communications to help workers communicate and work more effectively.
- Enable mobility with embedded unified mobility software capabilities to keep workers productive wherever they are, with any content type, on any device, providing a rich and consistent experience.
- Improve collaboration: Click to begin an IM session, initiate a phone call, or easily start a video-conferencing call.
- Improve flexibility with a choice of deployment models: public cloud, private cloud, on-premises, remote, or hybrid.
Benefits to a successful Support Solution
With over 120 call analysts and a proven methodology for establishing and delivering tailored user support, we are able to offer a comprehensive User Support Service for your IPT environments.
Driving cost efficiencies in an IPT environment relies on the ability to manage a higher proportion of issues remotely. Our Technical support teams, both Tier 2 and Tier 3, are highly skilled in IPT and, provided the customer enables full access to their system via a VPN link, are able to resolve issues remotely. This is supported through the detailed documentation established during the implementation phase.
Where our Tier 3 Technical support team are not able to resolve the issue remotely we can deliver site visits from either our field engineering team or through permanent site based support. We also work closely with the manufacturer to raise technical assistance calls.
IPT implementations are highly dependant on network and server availability. Our remote monitoring solutions for Network and Server equipment can further enhance the efficient running of the IPT environment. This solution can identify issues with the infrastructure that could adversely affect the availability of voice applications. Our support capabilities for both networks and business critical servers add further value to the smooth running of the IPT environment.
Costs
Integral acts as your trusted advisor and we always give our customers the best advice for their environment, which means our customers have a speedy and effective service.
We will ensure that you only pay for what you need.
We appreciate cost constraints which many organisations are facing. We therefore offer a flexible and competitive approach to how we charge for all Cisco Call Manager and IPT assignments, including support services.
Our Guarantee
We guarantee all Call Manager, IPT and Unified Communications implementations and associated support solutions are performed to budget and within the timescales agreed with the client. To date we have 100% success rate in implementation and support.
Our Full Range of Services
Most of our clients are initially attracted by one of our services but most go on to use many of our other services. Our focus is on saving clients budget in a wide range of areas, while improving operational efficiency. Please do look at our services introduction page to see other areas in which we can help you.