Testimonials

East Lancashire Hospitals NHS Trust The Trust chose Integral Specialist Services as their support provider as they demonstrated a more flexible solution and one which offered ‘real’ value for money with additional inclusive services, all at less cost than other providers.

To date, Integral has proven to be a ‘true’ support partner displaying the commitment to giving technical advice and assistance at all times. They have helped us to ensure the ICT environment remains stable and they are always consistent in their expertise.

We would have no problem recommending Integral to any other organisation.

IT Network Manager
East Lancashire Hospitals NHS Trust

SKF Group We have been using the services of Integral since 2005 and are extremely pleased with their proactive support model, responsiveness and true flexibility. We have a dedicated account and service delivery team and so always know who to talk to.

As a leading manufacturer of bearings, we rely on the use of the ICT systems and if it fails then production stops. We can always rely on Integral to pull out all the stops to ensure we are back up and running as quickly as possible.

The technical staff are always helpful and go the extra mile to help us.

IT Manager
SKF Group

Support & Maintenance Services

Integral Specialist Services are well known for providing a range of integrated services under a single SLA framework to guarantee a more flexible service with significant savings. We offer these services for both desktop/server support and network support.

We understand that as an IT professional with responsibility for financial budgets, it is paramount you have the flexibility to plan for the needs of your organisation, not only at a competitive price but also with service inclusions that drive down the costs yet enhance the service being offered.

We therefore offer a unique concept allowing a flexible, bespoke service resulting in many benefits. Alongside its partners, Integral offers an innovative concept in support services, providing a highly flexible solution which includes a proactive remote monitoring and management service.

With the backup of in excess of 1200 multi-skilled field engineers based across 50 UK sites (including five UK data centres), the highest level technical specialists, plus the highest manufacturer accreditations available (such as Cisco Gold Partner), and with the reassurance of stock levels in excess of £25 Million, Integral offers a solution which really makes a significant difference.

As standard our ActiveCare solution provides all of the following …

Proactively managed remote monitoring, including alerting and reporting
Flexible and fluid service contracts with ´priority call rating´
Guaranteed fix times – rather than response times
Performance penalties and service credits written into a clear and concise service level agreement
Technical telephone assistance on ICT-related issues
Remote troubleshooting
Software support
Contract additions and deletions with prorated cost reconciliation – this means you only ever pay for what is being supported under contract
Customer portal (online access to contract details, live and historical fault tickets)
Network audits and serial number collection on network devices.

Our Support & Maintenance Services provide high levels of support across a variety of environments including the support of:

Applications
Desktops
LAN
Laptops
Printers
Security
Servers
VoIP technologies
WAN
Wireless

We also provide professional, technical and educational services for all the leading manufacturers and vendors including:

3com
Cisco
Compaq
Dell
HP
Huawei
Microsoft
Nokia
Nortel

The support services are delivered through a single point of contact, utilising the comprehensive range of skills and resources within the dedicated 24x7 technical assistance centre.

Key aspects of our service include:

Nationwide coverage - 24x7 services and guaranteed 4 hour fix with performance guarantees as standard (supported by penalty clauses)
A single point of contact for all related incidents
£25m+ in distributed spares backed up by specialist consultants
24x7 Helpdesk and call logging facility
Over 1200 field-based skilled and accredited engineers across 50 UK locations
Dedicated Account Management
Service Delivery Management
Remote and onsite troubleshooting services

Find out more about our desktop/server support and network support services.